Privacy Policy

The Latitude Compass, operated by Darren Bennett, is an Independent Travel Advisor affiliated with InteleTravel ABTA P7384. When you contact The Latitude Compass directly, I may collect and use your personal information to respond to your enquiry and, where requested, arrange your travel.

When a booking is made through InteleTravel, your personal information may also be processed by InteleTravel UK Limited and the relevant travel suppliers and service providers involved in arranging your trip. Those organisations may have their own privacy policies and data protection responsibilities.

Contact: [email protected]

Website: thelatitudecompass.co.uk

You can also refer to the InteleTravel UK Privacy Policy for information about how InteleTravel processes personal data.

Depending on how you interact with The Latitude Compass, I may collect:

• Identity information, such as your name, title, date of birth and traveller details.
• Contact information, such as your email address, telephone number and postal address.
• Travel and enquiry information, including destinations, travel dates, budgets, preferred departure points, accommodation preferences, interests and other requirements.
• Booking information, including booking references, travel arrangements, booking status and relevant transaction information.
• Passport and travel-document information, where this is required to arrange your travel.
• Special requirements, such as accessibility, mobility, dietary or other requirements where you choose to provide this information and it is necessary to arrange suitable travel.
• Communication information, including emails, messages, telephone notes, enquiries, feedback and records of the service I provide.
• Marketing information, including whether you have agreed to receive marketing communications and your communication preferences.

If you provide personal information about another traveller, you should ensure that you have permission to provide their information to me and, where appropriate, make this Privacy Policy available to them. Where information concerns a child, it should normally be provided by a parent, guardian or authorised adult.

I may collect information directly from you through:

• my website;
• enquiry or contact forms;
• email;
• telephone;
• messaging services;
• social media;
• face-to-face or other conversations.

I may also receive information from a lead traveller or another person arranging travel on your behalf, as well as from InteleTravel, travel suppliers and other parties involved in your enquiry or booking.

I may also collect limited technical information automatically when you use my website, including through essential cookies and similar technologies.

I will only use your personal information where there is a lawful basis for doing so. I may use your information to:

Respond to enquiries and research travel options

To respond to your request, research suitable travel options and prepare recommendations or quotations.

Arrange and manage bookings

To arrange travel, communicate with relevant travel suppliers and InteleTravel, manage bookings and provide customer support.

Provide travel-related information and documents

To provide quotations, booking confirmations, travel information and other documents relevant to your arrangements.

Meet legal and regulatory requirements

To comply with applicable legal, accounting, regulatory and other obligations.

Manage my business

To maintain appropriate business, booking, financial, complaint and compliance records and protect the security of my systems and services.

Communicate with you

To respond to messages, enquiries and requests relating to your travel arrangements.

Marketing

Where you have provided consent or another lawful basis applies, I may send you travel inspiration, useful information, offers and other communications relating to The Latitude Compass. You can opt out at any time.

Special-category information

Where you provide information such as accessibility, health, dietary or mobility requirements, I will only use this where necessary for arranging your travel and where an appropriate lawful condition applies, including explicit consent where required.

Where certain information is necessary to arrange a booking or meet a supplier or legal requirement, I may be unable to provide the relevant service if you do not provide it.

As an Independent Travel Advisor affiliated with InteleTravel ABTA P7384, bookings arranged through The Latitude Compass may be processed through InteleTravel's systems and booking arrangements.

Depending on the travel arrangements involved, relevant information may be shared with InteleTravel and the appropriate travel suppliers, such as airlines, hotels, cruise companies, tour operators, transfer providers, excursion providers and travel insurance providers.

These organisations may process your information under their own privacy policies and terms.

You should therefore also review the privacy information provided by InteleTravel and any relevant travel supplier when making a booking.

Where I send marketing communications, I will do so only where I have a lawful basis to do so.

Marketing may include travel inspiration, useful travel information, selected offers and updates from The Latitude Compass.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting me at:

[email protected]

Unsubscribing from marketing will not affect service communications relating to an enquiry or booking.

I do not sell your personal information or share it with unrelated organisations for their own marketing purposes without an appropriate lawful basis.

Where necessary, I may share relevant personal information with:

• InteleTravel UK Limited and relevant companies within the InteleTravel group;
• airlines, cruise companies, tour operators and other travel suppliers;
• hotels, accommodation providers and other hospitality businesses;
• transfer, excursion and activity providers;
• travel insurance providers;
• payment and banking providers where relevant;
• technology and business-service providers supporting my email, website, communications, document storage, security and other business functions;
• professional advisers, accountants and insurers;
• regulators, courts, law-enforcement agencies or other authorities where required by law or necessary to protect legal rights.

I will only share information that is reasonably necessary for the relevant purpose.

Travel arrangements can involve organisations and service providers located outside the United Kingdom.

Where necessary to research, book or provide your travel arrangements, relevant personal information may therefore be transferred to organisations or service providers outside the UK, including in the country you are travelling to.

Where UK data protection law requires safeguards for such transfers, appropriate safeguards or another permitted transfer mechanism will be used.

I will retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The length of time I retain information will depend on the nature of the information, the services provided and any legal, accounting, regulatory, contractual or dispute-resolution requirements.

Booking and transaction information may need to be retained for several years to meet applicable legal, accounting or regulatory requirements.

Information relating to unsuccessful enquiries will be reviewed and deleted when it is no longer reasonably required.

Where sensitive information, such as passport or accessibility information, is collected, I will seek to retain it only for as long as necessary for the relevant travel arrangements or other legitimate purpose.

Marketing information will generally be retained while you remain subscribed. If you unsubscribe, I may retain limited information necessary to ensure that I do not send you further marketing communications.

I take appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

Access to personal information is restricted to those who have a legitimate business need to access it.

No internet or email service can be guaranteed to be completely secure. Please do not send payment-card details by ordinary email.

We do not use non-essential cookies, advertising cookies, or tracking technologies such as Google Analytics or Facebook Pixel.

Our website is hosted on Cloudflare Pages. Cloudflare may set an essential security cookie (__cf_bm) to protect the site from bots and abuse. This is necessary for functionality and security and does not require consent.

We measure anonymous visits using Cloudflare Web Analytics, which is cookieless and does not identify you or track you across websites.

If we introduce any non-essential cookies in the future that require consent, we will ask for your consent first and give you clear choices.

Links to third-party websites are governed by their own privacy policies.

Depending on the circumstances and applicable law, you may have the right to:

• request access to the personal information I hold about you;
• ask me to correct inaccurate or incomplete information;
• request deletion of your personal information where there is no lawful reason for me to retain it;
• request restriction of certain processing;
• object to processing based on legitimate interests;
• object to direct marketing;
• request portability of certain personal information;
• withdraw consent where I rely on consent as my lawful basis.

To exercise your rights or ask questions about how I use your information, contact:

Darren Bennett
The Latitude Compass
[email protected]

I may need to verify your identity before responding to certain requests.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully or your data protection rights have not been respected.

You can find information about making a complaint on the ICO’s website.

I may update this Privacy Policy from time to time to reflect changes to my business, the services I provide or applicable data protection requirements.

The latest version will be published on my website, with the date of the most recent update shown at the top of the policy.